Ensuring the success of our Provider Network is paramount at Soothe. We will enforce the following policy for all Providers who accept Spa Staffing Shifts.
Tardies
Early Cancellations
Late Cancellations
1: Warning
1: No action
1: Warning
2: Second Warning
2: Warning
2: Second Warning / Account/Supervisor Review
3: Final Warning /14 day suspension
3: Account /Supervisor Review
3: Final warning/shift removal for 2 weeks
4: Removal from Spa Staffing/Partner Opportunites
4: Final Warning 5: Removal from all Partner opportunities
4: Removal from all Partner opportunities
No Call No Show
No Call No Show or Any Training Shift Cancellations
1: Account Review / Final Warning
1: Warning
2: Automatic Removal from all Partner opportunites
2: Final Warning / Account review
3: Removal from network
Tardies: Within a 30-day period
Early Cancellations: Less than 24 hours before start time
Late Cancellations: Less than 24 hours before start time
Please note that provider-initiated cancellations will reset automatically after 30 days. For instance, if you receive a warning for late cancellations within a month, we will reset your cancellation status internally after 30 days to ensure you are not further penalized.