Ensuring the success of our Provider Network is paramount at Soothe. We will enforce the following policy for all Providers who accept Events.
| Tardies | Early Cancellations | Late Cancellations |
|---|---|---|
| 1: Warning | 1: No Action | 1: Warning |
| 2: Second Warning | 2: No Action | 2: Second Warning |
| 3: Third Warning | 3: Account /Supervisor review | 3: Removal from up to 1 week of appointments |
| 4: Final Warning / Removal from up to 1 week of appointments | 4: Final Warning | 4: Final Warning / Removal from up to 2 weeks of appointments |
| 5: Removal from all Partner opportunities | 5: Removal from all Partner opportunities | 5: Removal from all Partner opportunities |
| No Call No Show |
|---|
| 1: Account Review / Final Warning |
| 2: Automatic Removal from the network |
- Tardies: Within a 30-day period
- Early Cancellations: Less than 24 hours before start time
- Late Cancellations: Less than 24 hours before start time
Please note that provider-initiated cancellations will reset automatically after 30 days. For instance, if you receive a warning for late cancellations within a month, we will reset your cancellation status internally after 30 days to ensure you are not further penalized.