Events: Provider Cancellation Policy
- 22 Jan 2024
- 1 Minute to read
- Print
- DarkLight
- PDF
Events: Provider Cancellation Policy
- Updated on 22 Jan 2024
- 1 Minute to read
- Print
- DarkLight
- PDF
Article summary
Did you find this summary helpful?
Thank you for your feedback!
Ensuring the success of our Provider Network is paramount at Soothe. We will enforce the following policy for all Providers who accept Events.
| Tardies | Early Cancellations | Late Cancellations |
|---|---|---|
| 1: Warning | 1: No Action | 1: Warning |
| 2: Second Warning | 2: No Action | 2: Second Warning |
| 3: Third Warning | 3: Account /Supervisor review | 3: Removal from up to 1 week of appointments |
| 4: Final Warning / Removal from up to 1 week of appointments | 4: Final Warning | 4: Final Warning / Removal from up to 2 weeks of appointments |
| 5: Removal from all Partner opportunities | 5: Removal from all Partner opportunities | 5: Removal from all Partner opportunities |
| No Call No Show |
|---|
| 1: Account Review / Final Warning |
| 2: Automatic Removal from the network |
- Tardies: Within a 30-day period
- Early Cancellations: Less than 24 hours before start time
- Late Cancellations: Less than 24 hours before start time
Please note that provider-initiated cancellations will reset automatically after 30 days. For instance, if you receive a warning for late cancellations within a month, we will reset your cancellation status internally after 30 days to ensure you are not further penalized.
Was this article helpful?