Cancellation Policy: Hospitality & Spa Staffing

Upcoming Changes to Our Cancellation Policy

As part of our commitment to providing exceptional service, we are updating our cancellation policy effective December 1, 2024. These updates are designed to address reliability concerns, provide credits for affected clients, and ensure our most dependable Providers are rewarded with better opportunities. Please review the details of the new policy below.

Cancellation Policy Updates

Hospitality & Spa Staffing

While Soothe staffing partners can cancel shifts at any time, we encourage cancellations to be made at least 24 hours in advance to minimize marketplace disruptions.

Shift Cancellations and Fees:

Shortened Shifts: If a shift is shortened by 25% or more of the scheduled duration, fees may apply.

Please follow this guide if you are a Client cancelling or changing your shift schedule.

Provider-Driven Cancellations

In the event of Provider cancellations, Clients will receive credits based on the following schedule:

We understand that unexpected situations arise, and we aim to be as accommodating as possible. These updates are intended to enhance service consistency, ensure timely availability, and support all clients more effectively.

If you have any questions, please reach out to your Account Manager or Contact Us.