Cancellation Policy: Employee Wellness
- 27 Nov 2024
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Cancellation Policy: Employee Wellness
- Updated on 27 Nov 2024
- 1 Minute to read
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- DarkLight
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Upcoming Changes to Our Cancellation Policy
As part of our commitment to providing exceptional service, we are updating our cancellation policy effective December 1, 2024. These updates are designed to address reliability concerns, provide credits for affected clients, and ensure our most dependable Providers are rewarded with better opportunities. Please review the details of the new policy below.
Cancellation Policy Updates
Employee Wellness
Employee Wellness clients have the flexibility to reschedule or cancel appointments at any time. However, due to the contractual nature of Employee Wellness agreements, we highly recommend rescheduling appointments rather than canceling whenever possible.
Cancellations can impact the marketplace and the Providers who have committed their time and rely on the earnings from these appointments. As a result, fees may apply to cancellations or schedule changes.
Please refer to the guide below for details on canceling or rescheduling your shift schedule.
Note
- Based on contractual obligations, it is recommended that Clients always reschedule their event.
- All charges are based on the toal daily session rate.
- Any session that is shortend by 50% or more will still be charged for the entire session.
- No fees are charged if a Provider has not accepted your request.
We understand that unexpected situations arise, and we aim to be as accomodating as possible. These updates are intended to enhance service consistency, ensure timely available, and support all clients more effectively.
If you have any questions, please reach out to your Account Manager or Contact Us.
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