Payouts: Employee Wellness

Payouts for Employee Wellness appointments that are not paired with digital scheduling have a 24-hour waiting period after appointment completion before processing payment to allow for any post-appointment adjustments including but not limited to:

• Change in appointment start/end time
• Change in break duration

Once the 24 -hour waiting period has passed, please allow up to an additional 1-3 business days for the payment to reflect depending on your financial institution.

Appointment payment statuses can be viewed within the App by following the steps:

1. Select Activity within the menu option
2. Select Earnings
3. Payout history visibility can be filtered based on your needs.

Payouts for Employee Wellness appointments that are paired with digital scheduling, are issued within 1-2 business days after completion of the appointment via direct deposit. Once processed, please allow up to an additional 1-2 business days for payment to reflect depending on your financial institution.

If it has been more than 5 business days and no payment has been received, please reach out to Staffing Support for further assistance.

Text: 415.326-1847
Email: staffingsupport@soothe.com