The contact information for the Spa Partner will be detailed within the arrival instructions in the App for you to communicate with them directly should any issues arise (unable to access location, late arrival etc). Cancellations, questions about gratuities and other concerns should be directed to the Staffing Support team.
Should you not have the ability to reach the client please reach out to Staffing Support directly by text at 415-326-1847 or email staffingsupport@soothe.com.