Trust and Safety

We do our absolute best to ensure Providers understand the importance of their reliability in our community. In the rare instance your provider does not arrive to the appointment, we are happy to process a full refund. Please reach out to suppo...

When booking an appointment with Soothe, your peace of mind is our top priority and we're proud to have partnered with Evident ID , the trusted solution for our vetting process. Our community can rest easy knowing that each Provider who uses the ...

The Soothe app makes communication with your Provider quick and easy. Through the Inbox feature , you can discuss anything from injuries or accessibility needs to parking, allergies and special supplies. By keeping your communication on the Soo...

Whether it’s your first time having a professional massage or you've booked your favorite provider, our best practice guidelines will ensure you and your provider are able to maximize your Soothe session. Hygiene: Out of courtesy for your provid...

At Soothe, we take pride in creating an inclusive space for the entire community. One that is free from discrimination, harassment or intimidation. We practice zero tolerance towards sexual misconduct or inappropriate behavior of any kind. Your ...

At Soothe, your safety comes first. All reports are completely confidential and are sent directly to our dedicated Trust and Safety team for review. To report any misconduct you experience, please open the App and follow the steps below: Go ...

We understand if your provider wasn't quite the right fit. You can easily and anonymously prevent a future booking by blocking the provider through the following three places in your app: Favorites Past appointments Past inbox messages B...