Troubleshooting

If you’re receiving an error while using our app, please double-check the following: Double-check that your app is up to date and reflects the most recent version Confirm that your IOS or Android system is up to date Clear your cache/cookies...

To receive updates regarding your appointment requests, it’s important to ensure that your notifications are turned on for the Soothe mobile app. Follow the steps below to turn on your notifications: For IOS users , go to settings and tap not...

We’re sorry to hear that you’re experiencing an error while attempting to request your booking. To confirm if we have services available in your area, please visit here . If you’re still receiving an error, please email support@soothe.com and p...

To log into your Soothe account, please double-check that your email address is the same email that you originally provided when you initially created your account. Follow the details provided in the following article to Reset Your Password . If...

How to Confirm You’re Using the Latest Version of the Soothe App To ensure you have access to all features and updates, it’s important to keep your Soothe app up to date. Follow the steps below to confirm that you're using the latest version: ...

To update your Soothe mobile app, follow the steps below: For IOS users: Open the App Store Tap on your profile icon located at the top of the screen If an update is currently available for Soothe, you will see the Update tab. Select...

To sign in with your Apple account, follow the steps below: Tap Sign in with Apple If this is your first time signing in with Apple , fill in the fields in the pop-up box that includes your name, and preferred email address. Select contin...