Trust and Safety

We want to hear from you! After every appointment, Providers are asked to rate their experience anonymously. Once your rating is submitted, our dedicated Trust and Safety team reviews any rating below four stars. Clients with a low average sco...

The Soothe app makes communication with your client quick and easy. Through the Inbox feature , you can discuss anything from injuries or accessibility needs to parking, allergies and special supplies. By keeping your communication on the Sooth...

Here are a few recommendations for our Providers to keep in mind before and during a Soothe appointment: Environment: We encourage our clients to contact their therapist through the app to inform them of any special requirements, but initiating ...

At Soothe, we take pride in creating an inclusive space for the entire community. One that is free from discrimination, harassment or intimidation. We practice zero tolerance towards sexual misconduct or inappropriate behavior of any kind. Your ...

We understand your time is incredibly valuable. In the rare instance your client does not attend the scheduled appointment, we will process a compensation for the session. Please contact our support team on support@soothe.com and include the c...

Your safety comes first. All reports are completely confidential and are sent directly to our dedicated Trust and Safety team for review. To report any misconduct you experience, open your Soothe app and follow the steps below: Go to the messa...

Your safety comes first. All reports are completely confidential and are sent directly to our dedicated Trust and Safety team for review. To report any misconduct you experience, please reach out to our team at: safety@soothe.com . We also en...

We take the safety and security of our community very seriously. Soothe's partnership with Evident , an established third-party verification product, allows us to offer peace of mind for clients and providers. Below are the required credentials...