Receiving payments safely

At Soothe, all transactions must be completed through the Soothe App.

Our secure platform and strict anti-disintermediation policy, help our team ensure your information is kept safe. To book with confidence every time, follow our best practices below:

When payments are made outside of the app, our team is unable to track fraudulent activity and is limited in the support we’re able to provide. This includes payment through apps such as CashApp, Zelle, or Venmo.

If either party offers to pay or receive less than the given price for a Soothe service, we’re unable to guarantee secure payment. This behavior is also considered disintermediation and may lead to permanent removal from the platform.

For more information about our disintermediation policy, please refer to your Provider Agreement.

Soothe conveniently offers tipping directly through the app so that both parties can receive a receipt for their tip payment. Providers receive 100% of the tip amount, and paying through the app does not reduce the payout.

Please be aware that unless you are attending Soothe at Work Events, Soothe will never send you an invoice or attempt to retrieve the money through Western Union, MoneyGram, Liberty Reserve, cashier’s check, money order, or cash transaction.

Clearly communicate the duration of the massage prior to the session. If no extension is communicated or indicated in the app, neither party is held accountable for the extended time. Please see our Appointment Extensions article for more information.

If you are concerned you’re experiencing fraudulent activity or feel uncomfortable at any point of the payment process, please reach out to support@soothe.com.