Ensuring the success of our Provider Network is paramount at Soothe. We will enforce the following policy for all Providers who accept Employee Wellness Appointments.
| Tardies | Early Cancellations | Late Cancellations |
|---|---|---|
| 1: Warning | 1: No action | 1: Warning |
| 2: Second Warning | 2: Warning | 2: Second Warning / Account / Supervisor Review |
| 3: Final Warning / 14 day suspension | 3: Account review / Supervisor check in | 3: Final warning / shift removal for 2 weeks |
| 4: Removal from all Partner opportunities | 4: Final Warning / 5: Removal from all Partner opportunities | 4: Removal from all Partner opportunities |
| No Call No Show | No Call No Show or Any Training Shift Cancellations |
|---|---|
| 1: Account Review / Final Warning | 1: Warning |
| 2: Automatic Removal from the network | 2: Final Warning / Account review |
| 3: Removal from network |
- Tardies: Within a 30-day period
- Early Cancellations: Less than 24 hours before start time
- Late Cancellations: Less than 24 hours before start time
Please note that provider-initiated cancellations will reset automatically after 30 days. For instance, if you receive a warning for late cancellations within a month, we will reset your cancellation status internally after 30 days to ensure you are not further penalized.