Payments

Managing Appointment Cancellations and Payouts Providers are allowed up to 3 in-app cancellations within a 90-day period. If you need to cancel a confirmed appointment, a 10-minute grace period is available for provider-initiated cancellatio...

Clients can now choose to pre-tip when booking and can adjust the tip amount for up to 24 hours after the appointment. After the appointment is completed, the tip amount will be deposited in the provider's account within 24-48 hours of being submi...

In the rare case that a payout is missing, our support team will assist by referencing your appointment and Stripe to verify the amount of the payout. Please provide the following details when contacting the Pro Support team: Date, time, and s...

Stripe is a payment platform that allows you to receive payments for the services you provide to clients. It’s important to keep a close eye on your Stripe account and check if there are any additional requirements needed to ensure that your payouts...

At Soothe, all transactions must be completed through the Soothe App. Our secure platform and strict anti-disintermediation policy, help our team ensure your information is kept safe. To book with confidence every time, follow our best practi...

To easily track your earnings and payout history, follow the steps below: Open the Provider App Tap on the Menu icon Select the Activity Tab View Earnings by Date Range Choose the date range you wish to view. You can filt...

Each Provider is an independent contractor who are referred to clients within our existing network. We are not employers of the Providers who utilize the Soothe platform. Due to this, we are unable to verify employment. All independent contractor...