Payments

Cancellation payouts are provided in the case that your confirmed appointment is cancelled directly by the client. If you have questions regarding a cancellation payout please email [email protected] .

Clients can now choose to pre-tip when booking and can adjust the tip amount for up to 24 hours after the appointment. After the appointment is completed, the tip amount will be deposited in the provider's account within 24-48 hours of being submi...

In the rare case that a payout is missing, our support team will assist by referencing your appointment and Stripe to verify the amount of the payout. Please provide the following details when contacting the Pro Support team: Date, time, and s...

Spa Shift payouts have a 24 hour waiting period after shift completion before processing payment to allow for any post-shift adjustments including but not limited to: Change in shift start/end time Change in break duration Once the 24 ...

Stripe is the payment platform used to accept and issue payouts from both clients and Providers. It is important to check your Stripe account regularly for any additional information requested in order to keep your payouts and earnings active. S...

At Soothe, all transactions must be completed through the Soothe App. Our secure platform and strict anti-disintermediation policy, help our team ensure your information is kept safe. To book with confidence every time, follow our best practi...

You can easily track and view your appointment earnings via the activity detail page located in the Soothe Provider App. Follow the instructions below to view your earnings: Open the main menu Select the Activity tab Swipe left to open...

Each Provider is an independent contractor who are referred to clients within our existing network. We are not employers of the Providers who utilize the Soothe platform. Due to this, we are unable to verify employment. All independent contractor...

Payouts for Employee Wellness/Event appointments are issued within 1-2 business days after completion of the appointment. Once processed, please allow up to an additional 1-2 business days for payment to reflect, depending on your financial inst...

Soothe Partner clients have the option to add gratuity before or after completion of the appointment and will be deposited to your account. If gratuity has been provided BEFORE the appointment, it will be processed within 24-48 hours after...

It is standard for Spa gratuity to be processed on a bi-weekly basis. Shifts completed from the 1st - 14th will be processed on or around the 15th Shifts completed from the 15th - 30th/31st will be processed on or around the 1st of the fol...

Client provided parking instructions that are noted within the appointment details should be followed. Should a parking expense incur, reimbursement requests are to be submitted within 24 hours of appointment completion. Contact Us Please note ...