Managing your provider account

As part of our commitment to maintaining a strong partnership with our providers, we have made some minor revisions. These updates are part of industry-standard practices and aim to improve clarity while supporting our shared goal of delivering high...

Understanding Soothe Appointment Offers Soothe appointment offers are divided into three main categories: General Offers, Request Offers, and Partner Offers . Each type of offer is tailored to your availability, location, and appointment pref...

One of the many benefits of being in the Soothe network is having the ability to control your schedule! You can take as many or as few appointments as you want. We recommend setting up Instant Confirm, which automatically assigns appointments ...

Reset your password: Soothe Provider App To reset your Soothe password, ensure you have the latest app version and log out before accessing the password reset link. You can request a link to reset your Soothe password by visiting the following: ...

If your account is currently inactive in the Soothe network and you wish to reactivate it, please Contact Us . Once your request to reactivate your account is received, follow these steps: Log in to your provider account via the mobile app. ...

To make your scheduling experience smoother and more effective, we strongly encourage you to accept or reject appointment offers through the app. Doing so helps ensure that only appointments that fit your schedule and preferences are booked, leading...

To keep your documents updated and valid, you will receive an email request from Soothe periodically. Reminder notifications for License/Insurance will be sent 21 days prior to the expiration date. Please ensure to carefully follow the instruc...

As an Independent Contractor, you will receive a 1099 if you have earned a minimum of $600 during the tax period. If there appears to be a discrepency in your earnings, don't worry! The system categorizeses earnings as the time each amount was...

As an independent contractor, you will receive a 1099 form if you have earned a minimum of $600 during the tax period. Once delivered, you can access your 1099 tax documents easily through the Soothe provider app or your online Stripe account. Follo...

Maximizing Your Offers: Setting Up Location Bundles To ensure you receive appointment offers in locations convenient to you, follow these steps to set up and customize your preferred service areas in the Soothe Provider App: Log into the So...

Setting Up Your Soothe Provider Profile and Banking Details Once accepted onto the Soothe network, you will be directed to set up your Soothe provider profile. Part of this process includes entering your preferred banking details in your Stripe a...

General offers refer to appointment requests from all clients within your designated market, typically determined by your zip code. For instance, if your zip code is 90210 (Beverly Hills), your market location would be in Los Angeles. To specify a...

Soothe Providers Receive Earnings Directly to Their Preferred Bank Account via Stripe If you've been notified that information is missing from your Stripe account, it is crucial to update this information promptly to avoid any delays in your pay...

Massage, Skincare, Beauty, and Corporate Wellness & Staffing modalities can be updated in the app. In the menu, select the Account tab Under Offer Settings , select Service categories . To enable services for Massage , select the Ma...

Your provider profile is your introduction to potential clients, and the first step in building a lasting connection. Creating a personalized bio and uploading a professional profile picture can effectively showcase your experience and attract new c...

Viewing your profile To view your Provider profile, open the Soothe app and tap the menu icon in the top right corner. Tap Preview Profile under your name. Updating your About section & profile picture Within your provider account, y...

Easily view your partner provider's profile and specialties via the Soothe mobile app, once your partner provider has been assigned for an upcoming couples appointment. Follow the steps below to view a profile: Open the main menu Select th...

Now you can manage, re-engage and message your clients directly, all through the Provider mobile app! Simply open your app, tap the hamburger menu in the top-left corner and tap ' My Clients '. Note: The app must be updated to version 5.2...

Easily provide a rating for your client after the session has been completed within your provider app. Follow the steps below to rate your client: Open the Main Menu Select the Appointments tab Under Past Appointments , select the app...

Soothe has partnerships with various businesses across the country that allow Soothe providers to diversify their ways to earn and the potential to earn up to $150 - $300 per opportunity. Spas & Hotels Soothe partners with 100+ hotels &...

Updating your preferred location is easy! With Location Bundles you can specify where you prefer to receive Instant Confirm appointments. Select parts of town that you are familiar with for easier navigation Map out your availability based on ...

Your special request rate is calculated by taking the number of special requests you complete, divided by the number of appointments you complete. If you special request rate is high, it means clients are continuing to rebook with you. Only appoin...

Professional License renewal : An email will be sent 21 days prior to the expiration date we have on file, to allow Providers to submit their new document with a new expiration date. To submit license information please provider your license number...