Managing your provider account

Reset your password: Soothe Provider App To reset your Soothe password, ensure you have the latest app version and log out before accessing the password reset link. You can request a link to reset your Soothe password by visiting the following: ...

If your account is currently inactive in the Soothe network and you wish to reactivate it, please contact the Pro Support Team by emailing [email protected]. Once your request to reactivate your account is received, follow these steps: Sub...

The Reliability Rate is calculated by taking the total number of appointments you complete, divided by the number of appointments you accept. Appointments cancelled by clients will not impact your reliability rate. Example: A provider completes 1...

Soothe has partnered with Evident's verification platform to validate the provider's credentials and background checks. To ensure that your documents are current and updated, you will periodically receive an email request from Evident to verify...

As an Independent Contractor, you will receive a 1099 if you have earned a minimum of $600 during the tax period. You can easily access your 1099 tax documents through the Soothe provider app or your online provider account. To view your tax doc...

One of the many benefits of being in the Soothe network is having the ability to control your schedule! You can take as many or as few appointments as you want. We recommend setting up Instant Confirm, which automatically assigns appointments ...

Once accepted onto the Soothe network, you will be directed to set up a Soothe provider profile within our system. As part of that process, you will be asked to enter your preferred banking details. Once your banking details are verified, all future...

Set up and easily customize your preferred locations for accepting appointment offers. Follow the steps below to set a location: Log into the Soothe Provider App Go to offers > offer preferences > service areas Using your finger, dra...

General offers are appointment requests from all clients based on your location/market. Your market is determined by your zip code. For example, if you live in 90210 (Beverly Hills) your market location would be in Los Angeles. You can specify m...

To quickly update your banking information, log into your Provider account through Soothe.com . Follow the instructions below to access your Stripe account through the Provider app: Open the menu and select the Account tab . Under Se...

Modalities for Massage and Skincare and Beauty including spa and corporate wellness can be updated in the app. In the menu, select the Account tab Under Offer Settings , select Service categories . To enable services for Massage , selec...

Located iin your provider account you can create a short personalized bio, and upload a profile picture. Updating your Bio & Profile Picture Open the Provider menu Select the Account tab Under Manage Profile , select the Profile Im...

Viewing your profile To view your Provider profile, open the Soothe app and tap the menu icon in the top right corner. Tap Preview Profile under your name. Updating your About section & profile picture Within your provider account, you c...

Easily view your partner provider's profile and specialties via the Soothe mobile app, once your partner provider has been assigned for an upcoming couples appointment. Follow the steps below to view a profile: Open the main menu Select th...

Now you can manage, re-engage and message your clients directly, all through the Provider mobile app! Simply open your app, tap the hamburger menu in the top-left corner and tap ' My Clients '. Note: The app must be updated to version 5.2...

Easily provide a rating for your client after the session has been completed within your provider app. Follow the steps below to rate your client: Open the Main Menu Select the Appointments tab Under Past Appointments , select the app...

Soothe has partnerships with various businesses across the country that allow Soothe providers to diversify their ways to earn and make up to $500 per opportunity. Spas & Hotels Soothe partners with 100+ hotels & spas in various cities across ...

Soothe currently offers various opportunities to work with our Corporate Wellness, Events, and Spa Staffing partners. We're always looking for new providers to keep the business growing and evolving. Getting started: To be added to our int...

Updating your preferred location is easy! With Location Bundles you can specify where you prefer to receive Instant Confirm appointments. Select parts of town that you are familiar with for easier navigation Map out your availability based on ...

Your special request rate is calculated by taking the number of special requests you complete, divided by the number of appointments you complete. If you special request rate is high, it means clients are continuing to rebook with you. Only appoin...

Professional license renewal : An email will be sent 25 days prior to the expiration date we have on file, to allow Providers to submit their new document with a new expiration date. To submit license information only license number, and state will...