How to Manage Couple's Appointments as a Provider

Couple’s appointments offer a unique opportunity to deliver a memorable and relaxing experience for clients. As a Soothe provider, it is essential to collaborate effectively with your partner provider and communicate with the client if any adjustments are needed.

Below are the steps and best practices for handling couple’s appointments.

1: Confirm the Appointment Details

• Review the client’s request in the Soothe Provider app to confirm the session details, including:

• Number of guests (2 clients for a couple’s session).

• Date, time, and location of the appointment.

2: Coordinate with Your Partner Provider

• Once the appointment is confirmed, use the Inbox tab in the Soothe app to message your assigned partner provider.

• Introduce yourself and confirm that both of you are aligned on the timing, location, and session details.

• Coordinate your arrival time to ensure a seamless setup and start.

3: If a Partner Provider Is Not Assigned

• If a partner provider is unavailable for the couple’s session:

• Message the client directly via the Inbox tab.

• Politely explain the situation and inquire if the client would be open to a back-to-back massage session with one provider.

• Contact Support to update the booking in the app as needed, based on the client’s response.

4: Delivering a Seamless Experience

• Arrive promptly at the scheduled time, and ensure you bring all necessary equipment (e.g., massage tables, linens, oils).

• Communicate with your partner provider on-site to:

• Coordinate setup and teardown.

• Maintain a professional and cohesive experience for the clients.

• If performing a back-to-back session, ensure smooth transitions between clients while maintaining professionalism and care.

By following these steps, you can help create a stress-free and enjoyable experience for clients booking couple’s or back-to-back sessions.