Tips to Minimize Cancellations

Tips to Minimize Cancellations

Reducing cancellations helps you maintain a strong reliability rating and ensures clients have a smooth experience. Here are some best practices to follow:

1. Keep Your Availability Updated

Regularly review and update your availability in the app so it reflects the times you are truly free to accept appointments. Accurate availability helps prevent scheduling conflicts and last-minute cancellations.

2. Respond Quickly to Offers

When appointment offers come in, respond as soon as possible. Accepting promptly secures the booking, while declining offers outside your service area helps the system send you better-matched opportunities in the future.

3. Communicate with Clients

If you need to reschedule or adjust details, use the Inbox feature in the app to message clients directly. Clear communication helps avoid confusion and reduces the chance of a cancellation.

4. Prepare Ahead of Time

Plan for travel, bring all necessary supplies, and arrive on time (ideally a little early). Being prepared helps you deliver a great client experience and lowers the risk of client-initiated cancellations.

5. Use In-App Cancellations Wisely

You’re allowed up to 3 in-app cancellations within each 90-day period. Only cancel when absolutely necessary. Excessive cancellations may affect your ability to receive future offers.

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✅ Example: If you cancel 2 appointments in January, those cancellations will no longer count against you by April, since the 90-day window resets automatically.

By staying organized and proactive, you’ll minimize cancellations, protect your reliability rating, and increase your chances of receiving more appointment offers.

If you need further support or have questions, please contact the Soothe Pro Support team at prosupport@soothe.com.