Events: Provider Cancellation Policy
  • 22 Jan 2024
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Events: Provider Cancellation Policy

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Article summary

Ensuring the success of our Provider Network is paramount at Soothe. We will enforce the following policy for all Providers who accept Events.

TardiesEarly CancellationsLate Cancellations
1: Warning1: No Action1: Warning
2: Second Warning2: No Action2: Second Warning
3: Third Warning3: Account /Supervisor review3: Removal from up to 1 week of appointments
4: Final Warning / Removal from up to 1 week of appointments4: Final Warning4: Final Warning / Removal from up to 2 weeks of appointments
5: Removal from all Partner opportunities5: Removal from all Partner opportunities5: Removal from all Partner opportunities

No Call No Show
1: Account Review / Final Warning
2: Automatic Removal from the network
  • Tardies: Within a 30-day period
  • Early Cancellations: Less than 24 hours before start time
  • Late Cancellations: Less than 24 hours before start time

Please note that provider-initiated cancellations will reset automatically after 30 days. For instance, if you receive a warning for late cancellations within a month, we will reset your cancellation status internally after 30 days to ensure you are not further penalized.


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