Cancellations
- 30 Oct 2024
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Cancellations
- Updated on 30 Oct 2024
- 3 Minutes to read
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At Soothe, we kindly request that any cancellations made for upcoming appointments should be communicated at least 2 hours before the scheduled start time. We understand that unexpected situations may arise, and you may need to cancel your appointment. In the event of a cancellation, please inform our support team as soon as possible. However, please be aware that cancelling within two hours of your appointment time is considered a late cancellation.
Please note that you are permitted to cancel up to three in-app appointments within a 90-day period. Your reliability rating is of utmost importance to us as appointment offers are sent out in batches, and your rating is a factor in this process. Clients can also view all activity related to their appointments, so we kindly request that you only accept appointments that you are certain you can commit to.
To cancel an appointment within the Provider App, please follow the steps below:
- Locate the upcoming appointment that you wish to cancel.
- Select the Manage Appointment option and choose Cancel Appointment.
- If in-app cancellations are still available, you will be prompted to provide a reason for the cancellation and then submit it. If there are no in-app cancellations available, please Contact Us.
Events
| Tardies | Early Cancellations | Late Cancellations |
|---|---|---|
| 1: Warning | 1: No Action | 1: Warning |
| 2: Second Warning | 2: No Action | 2: Second Warning |
| 3: Third Warning | 3: Account /Supervisor review | 3: Removal from up to 1 week of appointments |
| 4: Final Warning / Removal from up to 1 week of appointments | 4: Final Warning | 4: Final Warning / Removal from up to 2 weeks of appointments |
| 5: Removal from all Partner opportunities | 5: Removal from all Partner opportunities | 5: Removal from all Partner opportunities |
| No Call No Show |
|---|
| 1: Account Review / Final Warning |
| 2: Automatic Removal from the network |
- Tardies: Within a 30-day period
- Early Cancellations: Less than 24 hours before start time
- Late Cancellations: Less than 24 hours before start time
Spa Staffing
| Tardies | Early Cancellations | Late Cancellations |
|---|---|---|
| 1: Warning | 1: No action | 1: Warning |
| 2: Second Warning | 2: Warning | 2: Second Warning / Account/Supervisor Review |
| 3: Final Warning /14 day suspension | 3: Account /Supervisor Review | 3: Final warning/shift removal for 2 weeks |
| 4: Removal from Spa Staffing/Partner Opportunites | 4: Final Warning 5: Removal from all Partner opportunities | 4: Removal from all Partner opportunities |
| No Call No Show | No Call No Show or Any Training Shift Cancellations |
|---|---|
| 1: Account Review / Final Warning | 1: Warning |
| 2: Automatic Removal from all Partner opportunites | 2: Final Warning / Account review |
| 3: Removal from network |
- Tardies: Within a 30-day period
- Early Cancellations: Less than 24 hours before start time
- Late Cancellations: Less than 24 hours before start time
Employee Wellness
| Tardies | Early Cancellations | Late Cancellations |
|---|---|---|
| 1: Warning | 1: No action | 1: Warning |
| 2: Second Warning | 2: Warning | 2: Second Warning / Account / Supervisor Review |
| 3: Final Warning / 14 day suspension | 3: Account review / Supervisor check in | 3: Final warning / shift removal for 2 weeks |
| 4: Removal from all Partner opportunities | 4: Final Warning / 5: Removal from all Partner opportunities | 4: Removal from all Partner opportunities |
| No Call No Show | No Call No Show or Any Training Shift Cancellations |
|---|---|
| 1: Account Review / Final Warning | 1: Warning |
| 2: Automatic Removal from the network | 2: Final Warning / Account review |
| 3: Removal from network |
- Tardies: Within a 30-day period
- Early Cancellations: Less than 24 hours before start time
- Late Cancellations: Less than 24 hours before start time
Please note that provider-initiated cancellations will reset automatically after 30 days. For instance, if you receive a warning for late cancellations within a month, we will reset your cancellation status internally after 30 days to ensure you are not further penalized.
Last updated 10.30.24
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