Managing Appointment Cancellations and Payouts

Managing Appointment Cancellations and Payouts

Providers are allowed up to 3 in-app cancellations within a 90-day period. If you need to cancel a confirmed appointment, a 10-minute grace period is available for provider-initiated cancellations. Be sure to use this option only when necessary to avoid excessive cancellations.

Client Cancellations and Payouts

If a client cancels a confirmed appointment, you may be eligible for a cancellation payout, in accordance with our Client Cancellation Policy. Providers are entitled to this payout if the cancellation occurs within the specified time frame outlined in the policy.

If your cancellation payout hasn’t been automatically applied to your account, please reach out to prosupport@soothe.com for assistance.

Cancellation payouts will be deposited directly into your bank account on file within 1-2 business days after the cancellation.

Tips to Minimize Cancellations:

1. Update Your Availability Regularly: Ensure your availability in the app accurately reflects when you are free to accept appointments. This helps avoid scheduling conflicts and last-minute cancellations.
2. Respond to Requests Promptly: When offers come in, accept them quickly to confirm the appointment and avoid missed opportunities. If an offer is outside your preferred service area, reject it to help the system better tailor future offers to your preferences.
3. Communicate with Clients: If you need to reschedule or modify an appointment, use the app’s Inbox feature to communicate directly with clients. This helps avoid misunderstandings that could lead to cancellations.
4. Prepare for Appointments in Advance: Make sure to be ready for appointments on time, including arriving early if travel is involved, to reduce the likelihood of client-initiated cancellations.
5. Avoid Excessive In-App Cancellations: Use your 3 allotted in-app cancellations wisely within each 90-day period, and only cancel when absolutely necessary to prevent being restricted from receiving future offers.

By staying proactive and organized, you can minimize cancellations and maintain a high level of reliability for your clients.