Employee Wellness

Employee Wellness opportunities can now be offered directly via the App. When available, you will receive a notification and an email and can be viewed by the following steps: Select Offers on the Menu option on the Home page Select Partner...

Soothe offers various ways to diversify your earning opportunities on the platform. To add services: Open your Soothe Provider app Tap on the Menu in the upper left corner Tap Account Scoll to Service Categories Enable servic...

Soothe recommends all black attire free of logos and all required equipment to be in good working condition for Soothe Partner opportunities. Here are some suggestions on what to bring to prepare: Disposable face cradle covers, extra linens ...

Soothe asks that any cancellation from a Soothe Partner appointment be communicated at least 24 hours before the appointment start time. Cancellation from an Employee Wellness appointment currently can be managed via the Soothe App if it is not ut...

Breaks are encouraged during your appointment or spa shift to allow recovery or rest time in between your sessions. If a break is implemented, those details will be conveyed before confirmation. If you request to increase or decrease your break du...

The contact information for the client and/or partner will be provided in your confirmation email, allowing you to communicate directly with them in case of any issues (such as being unable to access the location or experiencing a late arrival). I...

You have the ability to Check In/Out of select Employee Wellness appointments via the App upon arrival/departure from the location. Once you are in route to the Employee Wellness appointment please click on "On My Way" on the shift/appointme...

If the Partner has requested for you to depart early or extend an appointment, please immediately notify the Soothe Staffing Support team to make any necessary adjustments to ensure the accuracy of your payout if applicable. Soothe One-Time Event...

Questions or concerns regarding details/updates or payment for an appointment should be directed to the Staffing Support Team and not the client/partner so that we may best support you! This includes but is not limited to: Inquiries/concerns reg...

Corporate Wellness Clients can add digital scheduling to their appointments which provides them an online sign-up sheet to use on their appointments. This will be available for clients to sign up for individual sessions via the Soothe website or Soo...

Payouts for Employee Wellness appointments that are not paired with digital scheduling have a 24-hour waiting period after appointment completion before processing payment to allow for any post-appointment adjustments including but not limit...

Soothe Partner clients have the option to add gratuity before or after completion of the appointment and will be deposited to your account separately from your base payout If gratuity has been provided BEFORE the appointment, it will be pr...

Client provided parking instructions that are noted within the appointment details should be followed. Should a parking expense incur, reimbursement requests are to be submitted to receipts@soothe.com withing 24 hours of completion of the appointm...

Your safety comes first. All reports are completely confidential and are sent directly to our dedicated Trust and Safety team for review. To report any misconduct you experience, please reach out to our team at: safety@soothe.com . We also en...