Early Cancellations: In-home Appointments

Early Cancellations are the amount of in-app cancellations allowed for a provider.

Early cancellations are available more than 2 hours before the appointment start time.

If you have exhausted your allotted cancellations within the app and need to remove yourself from an upcoming appointment, please Contact Us.

Please note, provider-initiated cancellations will count against your reliability rate.

Tips and reminders:

• Only accept appointments that you can complete
• Contact your client via the Inbox to advise if you're running late due to traffic or weather conditions.
• Be courteous and respectful of your client's time. If you provide the client with enough notice, they may be willing to reschedule with you for a different time or date.
• Please refer to your Provider Agreement located in the Provider App for further details.