Cancellation Of A Spa Shift

Soothe asks that any cancellation from a Soothe Partner appointment be communicated at least 24 hours before the appointment start time.

For Spa shifts, cancellations can be managed via the Soothe Provider App if more than 24 hours before the shift time by following the steps below:

1. Select Appointments within the App

2. Locate the Upcoming Appointment that you are requesting to cancel from

3. Under the Manage Appointment option select Cancel Appointment

4. If you still have available In App cancellations you will be asked to provide the reason for requesting to cancel and Submit. If there are no additional In-App cancellations available, you will be required to contact Support for assistance.

To ensure that a cancellation is address in a timely manner please reach out to our Soothe Staffing Support Team for further assistance.

• Text: (415) 326-1847
• Email