Cancellations

At Soothe, we kindly request that any cancellations made for upcoming appointments should be communicated at least 2 hours before the scheduled start time. We understand that unexpected situations may arise, and you may need to cancel your appointment. In the event of a cancellation, please inform our support team as soon as possible. However, please be aware that cancelling within two hours of your appointment time is considered a late cancellation.

Please note that you are permitted to cancel up to three in-app appointments within a 90-day period. Your reliability rating is of utmost importance to us as appointment offers are sent out in batches, and your rating is a factor in this process. Clients can also view all activity related to their appointments, so we kindly request that you only accept appointments that you are certain you can commit to.

To cancel an appointment within the Provider App, please follow the steps below:

1. Locate the upcoming appointment that you wish to cancel.
2. Select the Manage Appointment option and choose Cancel Appointment.
3. If in-app cancellations are still available, you will be prompted to provide a reason for the cancellation and then submit it. If there are no in-app cancellations available, please Contact Us.