Provider Cancellation Policies

At Soothe, we kindly request that Providers communicate any cancellations for upcoming in-home appointments at least 2 hours prior to the scheduled start time . Employee Wellness Cancellations require at least a 24 hour notice prior to the sched...

Managing Appointment Cancellations and Payouts Providers are allowed up to 3 in-app cancellations within a 90-day period. If you need to cancel a confirmed appointment, a 10-minute grace period is available for provider-initiated cancellatio...

Ensuring the success of our Provider Network is paramount at Soothe. We will enforce the following policy for all Providers who accept Events. Tardies: Within a 30-day period Early Cancellations: Less than 24 hours before start time ...

Ensuring the success of our Provider Network is paramount at Soothe. We will enforce the following policy for all Providers who accept Spa Staffing Shifts. Tardies: Within a 30-day period Early Cancellations: Less than 24 hours before ...

Ensuring the success of our Provider Network is paramount at Soothe. We will enforce the following policy for all Providers who accept Employee Wellness Appointments. Tardies: Within a 30-day period Early Cancellations: Less than 24 ho...

Providers are permitted up to three in-app cancellations (early cancellations) within a rolling 90-day period. These cancellations can be made: • More than 2 hours before the appointment start time, or • At least 24 hours prior to the start...