Appointments

At Soothe, we kindly request that any cancellations made for upcoming appointments should be communicated at least 2 hours before the scheduled start time. We understand that unexpected situations may arise, and you may need to cancel your appoint...

Soothe Appointment offers are divided into three categories: General Offers Request Offers Partner Offers General Offers: Include all the offers related to your service zip code and General Location Bundle. However, you may receive off...

A special request offer will appear under Offers and is labeled as Requests This type of appointment is a direct request from a client that you have worked with in the past. If you're unavailable for the date and time requested, please contact...

Providers may initiate a message thread to clients from the appointment details screen or Inbox tab . Select the Menu tab located in the top left-hand corner. Click on the Appointments tab and locate the appropriate appointment under the ...

If you have paid for parking at your appointment, you can request reimbursement of up to $25 by taking a picture of your parking receipt and submitting it in the Soothe App after completing the appointment. Please note that you must first rate a...

If an item is missing or lost you are welcome to contact your client via the Inbox feature available in the app. Feel free to Contact Us if you need further assistance.

Soothe offers various ways to diversify your earning opportunities on the platform. To add service offerings: Open your Soothe Provider app Tap on the Menu in the upper left corner Tap Account Scoll to Service Categories Enab...

You may extend your massage request via our mobile app once your client has agreed to the extension time. Please follow the steps below: Confirm the extension with the client during your appointment Open the Menu in the Provider mobile a...

Create a relaxing experience for your client during every treatment. Here are some tips to help your prepare: Plan ahead - check traffic, weather, and parking details for the client's location before leaving for your upcoming session. Make...

Prior to beginning your session, take a moment to get to know your client's needs and concerns. Here's some recommendations to begin the conversation: Introduce yourself! Be friendly & professional. For Massage💆‍♀️ Ask the client a few ques...

At Soothe, we offer a check-in and check-out feature that allows you to ensure the safety of our providers. By using this feature, you'll receive a timestamp indicating the exact time you checked in and out of your appointment via the provider app. ...

Soothe asks that any cancellation from a Soothe Partner appointment be communicated at least 24 hours before the appointment start time. Cancellation from an Employee Wellness/Event currently can not be managed via the App. If a cancellation is ...

Soothe asks that any cancellation from a Soothe Partner appointment be communicated at least 24 hours before the appointment start time. For Spa shifts, cancellations can be managed via the Soothe Provider App if more than 24 hours before the ...

Spa staffing opportunities are offered directly via the App when available in which you will receive a notification and an email. Available Spa shifts can be viewed by the following steps: Select Offers on the Menu option of the Home page. ...

At this time, Corporate Wellness/Event opportunities will be offered via text and/or email. Should you be notified of an available opportunity please follow the instructions that are detailed within the notification. The option to receive Employee...

Breaks are encouraged during your Corporate Wellness, Events and Spa shift appointments to allow recovery and rest time in between your sessions. If there is break implemented, those details will be conveyed before confirmation. Should you req...

The contact information for the client and/or Spa will be detailed within your confirmation for you to communicate with them directly should any issues arise (unable to access location, late arrival etc). If you are unable to contact the client, p...

You have the ability to Check In/Out of Spa Staffing appointments via the App upon arrival/departure of the Property. Once you are in route to the Spa property please click on "On My Way" on the appointment. Should you experience iss...

If the Spa/Client has requested for you to depart early or extend an appointment, please immediately notify the Soothe Staffing Support team to make any necessary adjustments to ensure the accuracy of your payout if applicable. Delay in communicat...