Home
Book Now
Provider
Client
Provider
Partners
Contents
x
Onboarding
Managing your provider account
Appointments
Payments
Provider Cancellation Policies
Corporate Wellness
Spa Staffing
Partner Events
Inbox
Trust and Safety
Skincare & Beauty
Troubleshooting
Powered by
Appointments
11 Articles
in this category
Share this
Print
Share
Dark
Light
Contents
Appointments
11 Articles
in this category
Share
Dark
Light
Cancellations
At Soothe, we kindly request that any cancellations made for upcoming appointments should be communicated at least 2 hours before the scheduled start time. We understand that unexpected situations may arise, and you may need to cancel your appoint...
Updated on : 19 Mar 2024
Appointment offers
Soothe Appointment offers are divided into three categories: General Offers Request Offers Partner Offers General Offers: Include all the offers related to your service zip code and General Location Bundle. However, you may receive off...
Updated on : 31 Aug 2023
Special Request Offers
A special request offer will appear under Offers and is labeled as Requests This type of appointment is a direct request from a client that you have worked with in the past. If you're unavailable for the date and time requested, please contact...
Updated on : 21 Mar 2023
Contacting my Client
Providers may initiate a message thread to clients from the appointment details screen or Inbox tab . Select the Menu tab located in the top left-hand corner. Click on the Appointments tab and locate the appropriate appointment under the ...
Updated on : 22 Mar 2023
Parking
If you have paid for parking at your appointment, you can request reimbursement of up to $25 by taking a picture of your parking receipt and submitting it in the Soothe App after completing the appointment. Please note that you must first rate a...
Updated on : 07 Aug 2023
Lost or missing items
If an item is missing or lost you are welcome to contact your client via the Inbox feature available in the app. Feel free to Contact Us if you need further assistance.
Updated on : 08 May 2023
Adding Services (modalities)
Soothe offers various ways to diversify your earning opportunities on the platform. To add service offerings: Open your Soothe Provider app Tap on the Menu in the upper left corner Tap Account Scoll to Service Categories Enab...
Updated on : 19 Mar 2024
Appointment Extensions
You may extend your massage request via our mobile app once your client has agreed to the extension time. Please follow the steps below: Confirm the extension with the Client during your appointment Open the Menu in the Provider mobile a...
Updated on : 29 Jul 2024
Preparing for your massage appointment
Create a relaxing experience for your client during every treatment. Here are some tips to help your prepare: Plan ahead - check traffic, weather, and parking details for the client's location before leaving for your upcoming session. Make...
Updated on : 05 May 2023
Getting to know your client
Prior to beginning your session, take a moment to get to know your client's needs and concerns. Here's some recommendations to begin the conversation: Introduce yourself! Be friendly & professional. For Massage💆‍♀️ Ask the client a few ...
Updated on : 31 Mar 2023
Checking in and out from your appointment
At Soothe, we offer a check-in and check-out feature that allows you to ensure the safety of our providers. By using this feature, you'll receive a timestamp indicating the exact time you checked in and out of your appointment via the provider app. ...
Updated on : 16 Oct 2023