Cancellation Policy: In-home Consumer & Non-Spa Hospitality Partners
- 26 Nov 2024
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Cancellation Policy: In-home Consumer & Non-Spa Hospitality Partners
- Updated on 26 Nov 2024
- 1 Minute to read
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We understand that plans can change. To provide flexibility while respecting the time of our providers, the following cancellation policy applies to in-home consumer appointments and non-spa hospitality partnerships:
Rescheduling or Canceling an Appointment
Please follow this guide if you are a client cancelling or rescheduling your appointment.
Note
• Appointments can be rescheduled or canceled up to 4 hours in advance of the scheduled start time with no penalty.
• Changes made with less than 4 hours’ notice will incur fees to compensate providers for their blocked time and lost earning opportunities.
Providers commit their time to scheduled appointments and may decline other opportunities as a result. These fees help ensure fairness and acknowledge the impact of last-minute changes on their availability and earnings.
We understand that unexpected situations arise, and we aim to be as accommodating as possible. These updates are intended to enhance service consistency, ensure timely availability, and support all clients more effectively.
If you have any questions, please reach out to your Account Manager or Contact Us.
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