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    Cancellation Policy: Events
    • 27 Nov 2024
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    Cancellation Policy: Events

    • Updated on 27 Nov 2024
    • 1 Minute to read
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    Article summary

    Upcoming Changes to Our Cancellation Policy

    As part of our commitment to providing exceptional service, we are updating our cancellation policy effective December 1, 2024. These updates are designed to address reliability concerns, provide credits for affected clients, and ensure our most dependable Providers are rewarded with better opportunities. Please review the details of the new policy below.

    Cancellation Policy Updates

    Events

    Events customers can reschedule or cancel at any time. However, if changes are made less than 72 hours before the scheduled event date, fees will apply.

    These changes can affect the marketplace and the Providers who have committed their time and rely on the earnings from these appointments. To minimize disruptions, we encourage scheduling adjustments as early as possible.

    Please refer to the guide below for detailed information on canceling or modifying your event schedule. If you have any questions or need further assistance, feel free to contact us.

    Screenshot 2024-11-26 at 2.40.07 PM.png

    Note
    • All charges are based on the the total Event value, munus any predetermined tips.
    • Any Event that is shortened by 50% or more will still be charged for the entire shift.
    • No fees are charged if a Provider has not accepted your request.

    We understand that unexpected situations arise, and we aim to be as accommodating as possible. These updates are intended to enhance service consistency, ensure timely availability, and support all clients more effectively.

    If you have any questions, please reach out to your Account Manager or Contact Us.

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