Where is my Provider?
  • 03 Nov 2023
  • 1 Minute to read
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Where is my Provider?

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Article summary

We do our absolute best to ensure Providers understand the importance of their reliability in our community.

In the rare instance your provider does not arrive to the appointment, we are happy to process a full refund.

Please reach out to support@soothe.com and include details such as Provider name, appointment time and modality.

If there are any adjacent safety concerns, please see our Trust and Safety resources.


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