SoothePass® FAQS

SoothePass® Subscription Management Guide

Overview

SoothePass® is a popular membership option, and we are committed to helping you get the most out of your subscription. This guide provides tips and FAQs to help you self-manage your SoothePass subscription efficiently.

Tips for Managing Your SoothePass® Subscription

1. Applying SoothePass® Points After Cancellation

Once you cancel your SoothePass subscription, your remaining points may not be automatically applied. To ensure you utilize all your points:

• Before canceling, use any remaining points on your account.
• If you've already canceled, contact support within 7 days to request a manual application of your points.

2. Pausing Your Subscription or Skipping Billing Cycles

While SoothePass allows you to pause your subscription or skip a billing cycle, it is limited:

• You can only skip one billing cycle at a time.
• To pause or skip more than one cycle, contact our support team to discuss available options.

3. Understanding Billing Charges and Points Application

To ensure you understand how and when charges are applied:

• Billing occurs on a monthly basis on your subscription date.
• Points are applied immediately upon successful billing.
• You can track your appointment history in your account settings.

4. Cancellation or Refund Requests

If you need to cancel your subscription or request a refund:

• You can cancel anytime through your account settings.
• Refunds are generally not provided after points have been applied or used per our Terms and Conditions. Contact support for specific cases.

Frequently Asked Questions

Q: How do I apply SoothePass® points after canceling my subscription?
A: If you've already canceled, you will be unable to apply your points unless you resubscribe to a subscription tier.

Q: Can I pause my subscription for more than one month?
A: The system allows you to skip one billing cycle at a time. For extended pauses, please contact support.

Q: How are billing charges and points applied?
A: Charges are processed on your subscription date each month, and points are immediately added to your account upon successful billing.

Q: What is the refund policy for SoothePass®?
A: Refunds are generally not provided once points have been applied or used per our Terms and Conditions. Please reach out to support to discuss specific situations.

We hope this guide helps you manage your SoothePass subscription more effectively. If you have further questions or need assistance, our support team is here to help!