Managing your appointment

At Soothe, we understand that you may have personal preferences for the techniques used during your massage, skincare, and beauty sessions. We prioritize your safety and work diligently to investigate, review, and take action on any reports of behav...

If you need to update your massage modality, you will have a 10 minute grace period to make changes to your appointment. Please review our Cancellation Policy for further details. You can use our Inbox feature to contact your provider and upda...

If for any reason you are unsatisfied with the Provider that's currently assigned to your upcoming appointment, you will have a 10 minute grace period to make changes to your appointment. Please review our Cancellation policy for further detail...

Providers make every effort to make it to your appointment in a timely manner. We encourage them to communicate directly with their client if they are running behind or have an emergency. Rescheduling can easily be done through the Inbox feature...

To update your default address on file, please download the Soothe app and follow the instructions below: Sign in to your Soothe account. Select the profile icon located at the top right-hand corner of the home page Once the menu appears, ...

We ask that you kindly tip your provider, as tips are not included in the session price. After your session is completed, our mobile app will prompt you to rate and review your provider's performance. Once you have done so, the app will display a ...

You may cancel your appointment request via the Soothe mobile app. Select the Bookings tab located at the bottom of the home screen. Under the Upcoming section , select your appointment. Tap Cancel Appointment to proceed with your cance...

If you are the account owner and you are requesting an eligible refund, please contact our support team via email: support@soothe.com .

To request a receipt for a previous appointment, please download the Soothe app and follow the instructions below: Sign in to your Soothe account. Select the Bookings tab at the bottom of the home screen. Next, select the appropriate appoi...

Once your appointment has been completed, you will be able to rate and review your provider's performance. Submit your review based on their professionalism, technique, equipment, timeliness, and whether or not you would book with them again. If y...

You may reschedule your booking request via the Soothe mobile app. Press the Bookings tab located at the bottom of the home screen. View your appointment details located underneath the Upcoming tab. Select the appointment that you wish t...

If you prefer to have two providers at the same time, please select the Quantity +2 option when requesting your booking. Select your preferred length and gender for each massage session Enter the Name of each client Select the Add To ...

How to Extend Your Massage Session You can easily enhance your massage experience by extending your session. Active subscribers have the option to use points to extend their appointments, making the process quick and convenient. How to Extend Yo...

Managing Appointment Communication and Updates Keeping track of all your appointment-related conversations has never been easier with the Inbox feature in the Soothe app. You can now view your entire conversation history in one place, making i...

After we assign a provider to your appointment, you will be notified through both the Soothe app and email that your appointment has been confirmed. If you request a same-day appointment, we will offer it to all available providers in your area ba...

You can learn more about your assigned Provider by following the steps below: In the Soothe mobile app, press the menu icon in the top left corner Select Bookings Locate the appointment with the provider you are interested in learning mo...

At Soothe, all transactions must be completed through the Soothe App or website. Our secure platform and strict anti-disintermediation policy, helps our team ensure your information is kept safe. To book with confidence every time, follow our best...