Cancellation Policy

In-home & Non-Spa Hospitality Cancellation Policy

We understand that plans can change. To offer flexibility while also respecting our providers’ time, the following cancellation policy applies to in-home consumer appointments and non-spa hospitality partnerships.

Appointment Rescheduling and Cancellation Guidelines

If you need to adjust your appointment, please refer to the guidelines provided below:

• Appointments can be canceled or rescheduled up to 4 hours before the scheduled start time without penalty.
• Changes made with less than 4 hours’ notice will incur a fee to compensate providers for their blocked time and lost earning opportunities.

Providers reserve time specifically for scheduled sessions and may decline other appointments as a result. These fees help ensure fairness and recognize the impact of last-minute changes.

We understand that unexpected situations can arise. Our goal is to remain as accommodating as possible while maintaining service reliability and provider availability for all clients.

Visit here for additional information on how to modify your appointment.