Cancel an appointment
- 10 Jun 2025
- 1 Minute to read
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Cancel an appointment
- Updated on 10 Jun 2025
- 1 Minute to read
- Print
- DarkLight
- PDF
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How to Cancel Your Appointment
You can cancel your appointment directly through the Soothe mobile app or website by following these steps:
- Log in to your Soothe account.
• In the app: Tap the Bookings tab at the bottom of the home screen.
• On the web: Click the Bookings tab in the top menu bar. - Under the Upcoming tab, locate the appointment you’d like to cancel.
- Select the appointment to view its details.
- Choose from the available options to manage your booking:
Reschedule Appointment
Extend Appointment
Important Note
If your cancellation request falls within the restricted time window outlined in our cancellation and reschedule policy, the app will display the applicable cancellation fee for your confirmation before proceeding.
To learn more about our cancellation/reschedule policy, please click here.
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