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Getting Started
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Getting Started
15 Articles
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What is Soothe?
Soothe provides spa-quality, on-demand massage, skincare, hair, and beauty treatments. Providers in the Soothe community can tailor the experience to meet your personal preferences and goals. At your requested appointment time, a provider will arr...
Updated on : 17 Mar 2023
What types of services does Soothe offer?
Soothe provides a wide range of wellness services, including Massage Therapy, Skincare, and Beauty treatments. Here’s a closer look at what’s available: Massage Therapy Our Providers are skilled in multiple massage modalities, including: ...
Updated on : 05 Nov 2024
How do I create a Soothe Account?
Creating a Soothe account is free and easy. To create an account go to Soothe.com and click Sign In, then click Sign Up or download our mobile app and follow the instructions. Create an account using your email address: To sign up, you will ...
Updated on : 20 Jul 2023
Verifying Your Account
At Soothe, account safety is important to us. All customers are required to complete an account verification process. To ensure that your information is accurate and up-to-date, we may require that you verifiy your phone number via SMS. You'll rec...
Updated on : 28 Aug 2023
Purchasing A Gift Card
Soothe Gift Cards are available for purchase via the link below. https://www.soothe.com/gift-cards/ To buy a gift card, just follow these simple steps: Choose the location of the gift card recipient. Select the value of the gift card. P...
Updated on : 27 Oct 2023
How do I schedule an appointment?
To schedule an appointment online, please follow the steps below: Visit Soothe.com Click Book Now Log in to your Soothe account in order to select or enter the preferred address for your session. Select your preferred service (Mass...
Updated on : 18 Apr 2023
Discount codes and promotional offers
While we do not have the option to provide first-time client promo codes as the codes are uniquely generated, if you have subscribed to our emails you will be contacted for any promotions that we may have. If someone you know has referred you to S...
Updated on : 13 Mar 2023
Adding and updating your credit card
How to Update Your Payment Information For your security, we cannot accept any payment details over chat, email, or phone. Please follow the steps below to update your payment information directly through the Soothe mobile app. Open the Soothe...
Updated on : 03 Oct 2024
What to expect once my provider arrives
Your Provider(s) will arrive 10-15 minutes before the start time of your session to set up. Once you have greeted your provider, please follow the steps below: Guide the provider to the room where the session will be taking place. If you've ...
Updated on : 28 Aug 2023
Terms & Conditions
To view Soothe's Terms & Conditions, please use the link below. https://www.soothe.com/legal/terms/b2c/us
Updated on : 13 Mar 2023
Using Insurance for your appointment
At this time, Soothe does not accept Insurance as a form of payment. However, your insurance company may reimburse you for a health & wellness service. Please double check the terms and conditions through your health Insurance company for furt...
Updated on : 13 Mar 2023
Supplies needed for an appointment
Providers will supply all necessary products/equipment that is necessary for your requested service. If you have personal supplies you wish to use during the session such as linens, oils, lotions, or a personal massage table, please inform your prov...
Updated on : 13 Mar 2023
Cancellation policy
• You can cancel or reschedule your appointment up to 4 hours before the appointment time with no penalty • If you reschedule with less than 4 hour’s notice, prior to the appointment, we charge a 50% of the total for the appointment (1 2 3 4) ...
Updated on : 29 Mar 2023
Support hours
Soothe offers services between the hours of 8:00 AM and 10:00 PM 7 days a week 365 days a year, with 8:00 AM being the start time of the first appointment of the day and 10:00 PM being the start time of the last appointment of the day. Our support...
Updated on : 30 Mar 2023
Client referral program
Sharing is caring! For every 5 new referred friends, you'll earn 60 minutes. To access your referral code through our mobile app, select the profile icon located at the top right-hand corner. Select the Refer a Friend tab. Share this code wi...
Updated on : 29 Mar 2023